Thanks so much for the detailed and thoughtful feedback and for riding with us.
We're thrilled to hear you're enjoying the internal gearing and lightweight feel of the Willow 7. You're absolutely right, those internal hubs are a game changer for smooth, low-maintenance riding.
As for the handlebar height, great observation. The Willow features a modern threadless stem, which helps keep the bike lighter (you felt that) while maintaining durability and performance. It’s a more contemporary design choice that many urban riders prefer here in the States.
Coaster brakes and spring suspension are more common in parts of Europe, but in the U.S. market, we’ve found that hydraulic disc brakes (like the ones on your Willow) offer superior stopping power and performance, especially in city conditions. They're actually the same technology used in many cars, so we're glad you noticed the smooth feel.
We also appreciate your shoutout to the local partner. Our assembly partners are a key part of the Brooklyn Bicycle Co. experience, and we’re happy to hear they got you sorted quickly.
Thanks again for your review, it helps us keep improving and ensures future riders know exactly what to expect. -Ryan Zagata
